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Customer Care

Answer your customer emails, and spot customers who may leave.

Xevrion writes the reply to each customer email for you to check. It also shows which customers are worth most and which may leave, weeks before they go.

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14 days free No payment details No sales calls

Inbox4 new · all draftedExample company · demo data

Where is my delivery?

Priya Shah · Bristol Kitchens · 8:12

Reply written by Xevrion

Hi Priya, I’m sorry your pallet didn’t arrive this morning. Van 3 broke down before the 07:40 run, so order HV-4471 now leaves Avonmouth at 12:10 and reaches Clifton between 1 and 2 pm, in time for your 3 pm fit. The driver will ring 20 minutes before. Sam, Harbour & Vale

Order HV-4471Delivery record: rebooked 12:10Your tone guide

To approve

Why Priya is first

  • Delivery dueToday
  • Customer for6 years
  • Tone of the emailWorried
  • Order value£1,240

Every email answered, in your words.

Xevrion sorts each email, writes the reply from what your business knows and waits for your yes.

    • Delivery questions18
    • Changes to bookings11
    • Billing7
    • Complaints2

    Sorted as it arrives

    Every email gets a label and a priority before anyone opens it.

  • Your reply to Ellis Joinery, March

    Thanks Tom, sorry for the worry. The driver will ring 20 minutes before.

    Written the way you write

    Replies follow your own past emails, not a template.

    1. 8:31Xevrion passed a complaint from Aldridge Print to Jo Hart.
    2. 8:12Xevrion wrote a reply to Priya Shah for Sam to check.
    3. 7:30Xevrion closed a thank-you from Leon Brook.

    Complaints go to a person

    Anything sensitive is passed to the right person, never answered alone.

  • First reply, typical
    11 min
    This week
    Waiting now
    4
    All drafted

    Reply times you can see

    Measured on every email, so you can watch them fall.

Screens show an example company, Harbour & Vale Logistics, with demo data.

Every fact in a reply has a source.

Xevrion writes from the customer's email and your own records, never from guesswork. Point at any sentence to see where it came from.

EmailPriya Shah · Bristol Kitchens · 08:12

Delivery record

  • HV-4471 · 1 pallet · Avonmouth → Clifton
  • Missed 07:40 slot: van 3 broke down
  • Rebooked: leaves 12:10, due 13:00 to 14:00
Reply written by XevrionPoint at a sentence to see its source

Hi Priya, I'm sorry your pallet didn't arrive this morning. Van 3 broke down before the 07:40 run. Your order HV-4471 is rebooked to leave Avonmouth at 12:10 and reach Clifton between 1 and 2 pm, in time for your 3 pm fit. Sam, Harbour & Vale

Waiting for SamSam approves before it is sent

Example company · demo data Every fact in a reply comes from the email or your own records. Nothing is made up, and nothing is sent until a person approves.

Start to finish

What Customer Care does, step by step.

  1. StartYour customers' emails, tickets and invoicesFrom your inbox, support tool and billing
  2. 01Xevrion

    Joins every customer record

    Brings emails, tickets, invoices and notes into one view of each customer.

    ResultOne record per customer

  3. 02Xevrion

    Answers and routes requests

    Sorts each request by urgency and drafts a reply from your approved answers.

    ResultReplies ready, targets tracked

  4. 03Xevrion

    Scores health and spots risk

    Builds health from usage, support, billing and tone, and shows why it moved.

    ResultAn early warning, weeks ahead

  5. 04You approve

    Recommends the right action

    The account owner gets a suggested next step with its expected effect.

    ResultAn approved intervention

  6. 05Xevrion

    Checks that it worked

    Measures what changed for the customer and records the revenue kept.

    ResultRetention proven in the ledger

  7. FinishCustomers answered on time, and keptWith renewals protected before they are at risk

Xevrion does this stepYou approve or decideNothing leaves your business without the approvals you set.

All 29 Customer Care capabilities

Example

A health score that shows why it moved.

Health fell from 82 to 61. Each driver is listed with its direction, so the account owner knows exactly what to fix.

Customer health 82 to 61Health fell from 82 to 61. Drivers: Support tickets this month 3 → 9; Average reply time 4 hrs → 2 days; Renewal due 45 days; Product usage −12%; Invoices paid on time Yes61was 82HEALTH SCORESupport tickets this month3 → 9Average reply time4 hrs → 2 daysRenewal due45 daysProduct usage−12%Invoices paid on timeYes

Control

You approve what matters.

Set per organisation. Every action is logged either way.
ActionDefaultCan be changed to
Reply to a customerDraft for approvalSend within policy
Alert the team in SlackAutomatic, loggedOff
Offer a discount or upgradeSuggest onlyAlways needs approval

Tools

Works with the tools you already use.

Gmailread + writeMicrosoft 365read + writeOther email (IMAP/SMTP)read + writeHubSpotreadSalesforceread + writeSlackread + writeZendeskread + writeIntercomread + writeWebsiteread + write

Each connects with your own account. What each one reads and writes

Questions

About Customer Care.

How is customer health calculated?

From usage, support volume and reply times, billing and the tone of conversations. The score always shows its drivers, so you can see why it moved, and you can change the weights.

Does Xevrion reply to customers automatically?

By default it drafts replies for your team to approve. You can allow specific, low-risk replies to go out within a policy, and every reply is logged.

What happens when a risk is flagged?

The account owner gets the risk, its drivers and a recommended action with its expected effect. They approve, change or dismiss it, and Xevrion later checks whether it worked.

One platform, seven parts

Reply faster. Keep more customers.

Free for 14 days, then from £995 a month. Start online, or see it working first with no sign-up.

Start free trialSee it working

14 days free No payment details No sales calls