Answer every enquiry

Answer every enquiry in minutes, and a person when it matters.

New enquiries get a reply within minutes, day or night. Routine questions get a written answer for you to check, and anyone who asks for a person, complains or raises something sensitive goes straight to your team.

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Website enquiryReceived 21:47 · reply ready 21:48Example company · demo data

Carys Morgan · Morgan Dental · 21:47

Hi, do you deliver to Cardiff on Saturdays? We have 12 pallets coming out of Avonmouth.

Reply written by Xevrion

Hi Carys, yes, we run Saturday trips to Cardiff. For 12 pallets from Avonmouth the price is £540 plus VAT, and I can hold this Saturday’s 8 am slot until noon tomorrow. Sam, Harbour & Vale

Price list 2026Saturday schedule

To approve

May send by itself

Out-of-hours repliesEnquiries between 6 pm and 8 amSends by itself

Price quotesFrom your 2026 price listAsks first

ComplaintsAlways passed to a personAlways a person

Activity

21:48Xevrion wrote a reply to Carys Morgan.
21:47Website new enquiry from Morgan Dental.

What changes

Before and after.

Example company · demo data.
	Before	With Xevrion
First reply to a new enquiry	Hours, or the next day	Within minutes, day or night
Routine questions	Typed out each time	Written for you to check and send
“Can I speak to someone?”	Buried in the inbox	Top of the list, marked for a person
Your tone	Varies by who replies	Learned from the replies you send

How it runs

Five steps, from start to finish.

01Xevrion
Read each new email
In your Gmail or Microsoft 365 inbox.
02Xevrion
Acknowledge new enquiries
Within minutes, if you switch it on.
03Xevrion
Write the answer
From your own facts, in your way of writing.
04You approve
Approve and send
Or let simple questions go by themselves.
05You approve
Take the ones that need a person
Complaints and requests for a person come straight to you.

Xevrion does this stepYou approve or decideNothing leaves your business without the approvals you set.

Led by Customer Care, with help from Automations and Valuable Insights.

What it is worth

Measured the same way every time.

8 of 9new enquiries answered within five minutes, one week

1stin the list: anyone who asks for a person

0complaints answered without a person

Example company · demo dataYour own results are measured against your own baseline.How value is measured

One platform, seven parts