Answers · Customers

How do I follow up a quote without being pushy?

The short answer

Send one short email three to five working days after the quote. Check it arrived, offer to answer questions and make the next step easy, such as replying to book a date. If there is still no reply, send one last note a week later, then stop. Polite follow-ups win work that would otherwise be forgotten.

Why a follow-up helps

People rarely ignore a quote on purpose. They get busy, ask someone else, or forget where they put it. A short, friendly email brings your quote back to the top of their inbox and shows you want the work.

What to say

  • Name the job and the date of the quote.
  • Ask if it arrived, and offer to answer questions.
  • Make the next step one reply, such as yes to book a date.
  • Give them an easy way to say no, and ask why, in one line.

When to stop

Two follow-ups are usually enough. After that, stop chasing. If you say you will not chase again, the customer can reply without feeling pushed. Note why quotes were lost when people tell you: price, timing or someone else. It helps you price the next one.

Keep it from slipping

Follow-ups slip when nobody owns them. Give each quote an owner and a date to check it. Xevrion's Customer replies gives each enquiry an owner, and drafts follow-ups from your approved facts. A person checks each one before it is sent.

Sources

  1. Enquiry reply templates. Xevrion. Checked 8 October 2026.
  2. Customer replies: how it works. Xevrion. Checked 8 October 2026.

Last checked: 8 October 2026.

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