Skip to content
XEVRION
Get started
Menu
ProductOverviewReviewProveControlObserveImproveHow it works
TeamsEngineeringSecurityComplianceOperations
CompanyAboutContactChangelogSecurity
ResourcesDocsGlossaryFAQPricingPrivacy

For operations teams

A queue your reviewers can clear

The right requests reach the right people, with the facts in front of them and a clock that respects working hours.

Get startedSee pricing →
app.xevrion.co.uk / inboxExample data

Queue

4 open
  • Refund £540 to order 882312 min1 of 2
  • Close 14 stale tickets6 min0 of 1
  • Waive £1,200 late fee9 min0 of 2

Answered per hour

9101112131415

Today

Median answer
4 min
In time
96%
Passed up
11

Your jobs

What operations gets done

  • One inbox

    Everything waiting, with the rule that sent it.

  • Reach people

    Slack, Teams or email, with one-click confirm.

  • Cover absence

    Delegation passes requests to a colleague.

Getting started

Your first week

  1. Day 1: invite reviewersAdd the people who answer, with a role each.
  2. Day 2: connect Slack or emailRequests reach people where they already work.
  3. Day 3: set the clockDeadlines count business hours only.
  4. Day 5: read the queueSee who waits longest and what is overdue.

Review

Reviewer inbox

Reviewers see the action, the data and the reason it came to them. They approve, reject, edit or pass it up.

  • Everything on one screenThe proposed action, its data, the agent's confidence and the rule that routed it.
  • Four answersApprove, reject, edit the action, or escalate to someone senior.
  • Fast on the keyboardPress a to approve, r to add a reason and reject, e to edit the action.
How Reviewer inbox works →
app.xevrion.co.uk / inboxExample data

Waiting for you

4 open
  • Refund £540 to order 88231refund-agent · 2 min1 of 2
  • Close 14 stale ticketssupport-agent · 6 min0 of 1
  • Waive £1,200 late feebilling-agent · 9 min0 of 2
  • Email draft to customersupport-agent · 14 min0 of 1

Refund £540

refund-agent
Why asked
Over the £500 limit
Rule
Two reviewers must agree
Answers
1 of 2
Order
88231 · paid in full
Keys
A approve · R reject · E edit

Decision trail

  1. Agent proposed10:41
  2. Priya approved10:43
  3. Waiting for a second reviewer
  4. Signed receipt

Review

Notifications

Send review requests to Slack, Teams or email, with one-click links to confirm a decision.

  • Slack, Teams, emailPick a channel per team or per action. We tested each against local provider simulators.
  • One-click confirmA signed link opens the case, so a decision takes seconds and cannot be forged.
  • Cover when awayDelegation sends a reviewer's requests to a colleague while they are out.
How Notifications works →
app.xevrion.co.uk / settings / notificationsExample data

Where requests go

By risk
  • Slack · #refund-reviewsMedium and high riskOn
  • Microsoft Teams · FinanceAnything over £1,000On
  • Email · duty reviewersAfter hoursOn
  • Webhook · on-call toolCritical onlyOff

One request, end to end

  1. Message sent to #refund-reviews10:41:02
  2. Reviewer opens the signed link10:41:40
  3. Confirm approve on a fresh page10:41:52
  4. Cover reviewer paged if no answerafter 15 min

Review

Business-hours SLAs

Set how fast a review must be answered. The clock runs in your business hours, not all night.

  • Set timeoutsChoose how long a request can wait before it escalates or expires.
  • Fair clockWith a business clock, only the hours you set count. Nights and weekends do not.
  • Timeliness evidenceLate reviews show up in your compliance report, with the numbers.
How Business-hours SLAs works →
app.xevrion.co.uk / policies / timingExample data
Answered in time96%Last 30 days
Median answer4 minIn business hours
Escalated11Passed up
Expired2Safe default: no

Time left, by request

Business hours, Mon–Fri 09:00–17:30
  • Waive £1,200 late fee3h 10m left
  • Refund £540 to order 882311h 35m left
  • Delete customer record22m left

Timeout rule

Clock
Business hours
Answer within
4 hours
Then
Pass up to lead
If nobody answers
Reject

Improve

Agent trust scores

A 0 to 100 score and a four-step ladder, built from what people actually did with its proposals.

  • Earned, not guessedScores come from real approvals and rejections, with the maths to show how sure we are.
  • Four stepsFrom every action reviewed, up to trusted for routine work.
  • Per agent and per actionAn agent can be trusted for refunds and not for deletions.
How Agent trust scores works →
app.xevrion.co.uk / agents / refund-agentExample data
Trust score78of 100
Approved as proposed91%Last 200 requests
Edited6%Changed before approval
Rejected3%Turned down

Four steps

People decide each move
  1. Always asks a person
  2. Asks one person
  3. Rule passes low risk
  4. Trusted for this action

By action

  • refund.issue82
  • ticket.close64
  • fee.waive31

Improve

Anonymous benchmarks

Opt in to compare against other organisations. Only totals are shared, and only for groups of five or more.

  • Opt inOff until you switch it on.
  • Totals onlyNo request content ever leaves your organisation.
  • Groups of five or moreA comparison appears only when the group is big enough to stay anonymous.
How Anonymous benchmarks works →
app.xevrion.co.uk / settings / benchmarksExample data

Median answer time

You and your peer group
YouP25MedianP75

What is shared

Opted in
Yes
Shared
Totals only
Peer group
11 organisations
Smallest group
5

Control

SSO, SCIM and roles

Sign in with your own identity provider, provision people automatically, and give each role only what it needs.

  • Single sign-onOIDC with your identity provider. Reviewers use the account they already have.
  • SCIM provisioningPeople are added and removed from your directory, not by hand.
  • Custom rolesDefine who can decide, at what risk level, and who can change settings.
How SSO, SCIM and roles works →
app.xevrion.co.uk / settings / peopleExample data

People

Synced from your provider
  • Priya N.priya@acme.exampleReviewer
  • Sam O.sam@acme.exampleReviewer
  • Mia K.mia@acme.exampleAuditor
  • Dan R.dan@acme.exampleOwner

What each role can do

RowDecideEdit policyExport
Reviewer
Auditor
Policy author
Owner

Leaver in your directory

  1. Removed in your provider
  2. Access ends here too
  3. Open reviews reassigned

Questions

What operations teams ask first

How do reviewers hear about a request?

Slack, Teams or email, with the facts in front of them and a one-click confirm.

What about nights and weekends?

Deadlines count business hours only, so a request does not run late while your team is asleep.

What if a reviewer is away?

Delegation passes their requests to a colleague.

How do we know the queue is healthy?

See who waits longest, and how much of the week a person looked at before an action ran.

Know what your agents did.

Start free. Guard your first agent in a few minutes, and keep a record anyone can check.

Get started freeSee pricing →
  • Free plan, no card
  • Signed, chained decisions
  • Checked offline, without us