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Review

Who checks what my agent wants to do?

Your agent asks first. Your rules pick who answers: no one, one person, or two. The answer goes straight back.

Review

Policy routing

Each action your agent proposes is sorted by your policy: go ahead alone, ask one person, or ask two.

  • Four routesAuto-approve, one reviewer, four-eyes approval, or reject outright. You choose per action and per risk.
  • Rules as codeKeep policies in your own repo. A new policy is replayed on past requests before it can go live.
  • Plain reasonsEvery route records why it was picked, so a reviewer sees the rule that sent the request to them.
How Policy routing works →
app.xevrion.co.uk / policies / refundsExample data

Rules, top to bottom

First match wins
  • Risk is criticalNever auto-approved2 reviewers
  • Refund over £500refund.issue2 reviewers
  • Refund up to £50, confidence 0.9+refund.issue · low riskAuto-approve
  • Everything elseDefault1 reviewer

Try an action

Before it goes live
Action
refund.issue
Amount
£540
Confidence
0.82
Matched
Rule 2
Outcome
Two reviewers

The same rule as code

// policies/refunds.yamlwhen: refund.issue  amount: > 500then: require 2 reviewerswhy: Over the £500 limit

Review

Reviewer inbox

Reviewers see the action, the data and the reason it came to them. They approve, reject, edit or pass it up.

  • Everything on one screenThe proposed action, its data, the agent's confidence and the rule that routed it.
  • Four answersApprove, reject, edit the action, or escalate to someone senior.
  • Fast on the keyboardPress a to approve, r to add a reason and reject, e to edit the action.
How Reviewer inbox works →
app.xevrion.co.uk / inboxExample data

Waiting for you

4 open
  • Refund £540 to order 88231refund-agent · 2 min1 of 2
  • Close 14 stale ticketssupport-agent · 6 min0 of 1
  • Waive £1,200 late feebilling-agent · 9 min0 of 2
  • Email draft to customersupport-agent · 14 min0 of 1

Refund £540

refund-agent
Why asked
Over the £500 limit
Rule
Two reviewers must agree
Answers
1 of 2
Order
88231 · paid in full
Keys
A approve · R reject · E edit

Decision trail

  1. Agent proposed10:41
  2. Priya approved10:43
  3. Waiting for a second reviewer
  4. Signed receipt

Review

Notifications

Send review requests to Slack, Teams or email, with one-click links to confirm a decision.

  • Slack, Teams, emailPick a channel per team or per action. We tested each against local provider simulators.
  • One-click confirmA signed link opens the case, so a decision takes seconds and cannot be forged.
  • Cover when awayDelegation sends a reviewer's requests to a colleague while they are out.
How Notifications works →
app.xevrion.co.uk / settings / notificationsExample data

Where requests go

By risk
  • Slack · #refund-reviewsMedium and high riskOn
  • Microsoft Teams · FinanceAnything over £1,000On
  • Email · duty reviewersAfter hoursOn
  • Webhook · on-call toolCritical onlyOff

One request, end to end

  1. Message sent to #refund-reviews10:41:02
  2. Reviewer opens the signed link10:41:40
  3. Confirm approve on a fresh page10:41:52
  4. Cover reviewer paged if no answerafter 15 min

Review

Business-hours SLAs

Set how fast a review must be answered. The clock runs in your business hours, not all night.

  • Set timeoutsChoose how long a request can wait before it escalates or expires.
  • Fair clockWith a business clock, only the hours you set count. Nights and weekends do not.
  • Timeliness evidenceLate reviews show up in your compliance report, with the numbers.
How Business-hours SLAs works →
app.xevrion.co.uk / policies / timingExample data
Answered in time96%Last 30 days
Median answer4 minIn business hours
Escalated11Passed up
Expired2Safe default: no

Time left, by request

Business hours, Mon–Fri 09:00–17:30
  • Waive £1,200 late fee3h 10m left
  • Refund £540 to order 882311h 35m left
  • Delete customer record22m left

Timeout rule

Clock
Business hours
Answer within
4 hours
Then
Pass up to lead
If nobody answers
Reject

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