Review
One queue where people decide fast
Reviewers see the action, the data and the reason it came to them. They approve, reject, edit or pass it up.
Waiting for you
4 open- Refund £540 to order 88231refund-agent · 2 min1 of 2
- Close 14 stale ticketssupport-agent · 6 min0 of 1
- Waive £1,200 late feebilling-agent · 9 min0 of 2
- Email draft to customersupport-agent · 14 min0 of 1
Refund £540
refund-agent- Why asked
- Over the £500 limit
- Rule
- Two reviewers must agree
- Answers
- 1 of 2
- Order
- 88231 · paid in full
- Keys
- A approve · R reject · E edit
Decision trail
- Agent proposed10:41
- Priya approved10:43
- Waiting for a second reviewer
- Signed receipt
Why it matters
What reviewer inbox changes
- One queue with the action, the data and the reason.
- Approve, reject, edit or pass it up in one place.
- Age, owner and deadline on every request.
- Requests arrive as chat messages with no facts.
- Reviewers hunt for the order, the amount and the reason.
- Nobody can see what is waiting or how old it is.
The resultFaster answers from people who can see the facts.
What you get
Reviewer inbox, in practice
Everything on one screen
The proposed action, its data, the agent's confidence and the rule that routed it.
Four answers
Approve, reject, edit the action, or escalate to someone senior.
Fast on the keyboard
Press a to approve, r to add a reason and reject, e to edit the action.
How it works
Step by step
- 1
Open the queue
See what is waiting for you.
- 2
Read the case
Action, data, confidence and rule.
- 3
Decide
Approve, reject, edit or escalate.
- 4
Done
The answer goes back to the agent and into the record.
Questions
About reviewer inbox
Can a reviewer approve their own request?
Reviewer independence is a control we measure and report, so you can see and block it.
Can reviewers use the keyboard?
Yes. a approves, r adds a reason and rejects, e edits.
Next
Works well with
Know what your agents did.
Start free. Guard your first agent in a few minutes, and keep a record anyone can check.
- Free plan, no card
- Signed, chained decisions
- Checked offline, without us
Signed decision
- Decision
- Approved, 2 of 2
- Action
- refund.issue, £540
- Rule
- Two reviewers must agree
- Sealed
- 14:09, key 7f2c
- Hash
- 5be2…7c44
Checked on your own machine
- Signature matches the public key
- Decision is in the log
- Every link before it adds up