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Your rules decide who looks at what

Each action your agent proposes is sorted by your policy: go ahead alone, ask one person, or ask two.

app.xevrion.co.uk / policies / refundsExample data

Rules, top to bottom

First match wins
  • Risk is criticalNever auto-approved2 reviewers
  • Refund over £500refund.issue2 reviewers
  • Refund up to £50, confidence 0.9+refund.issue · low riskAuto-approve
  • Everything elseDefault1 reviewer

Try an action

Before it goes live
Action
refund.issue
Amount
£540
Confidence
0.82
Matched
Rule 2
Outcome
Two reviewers

The same rule as code

// policies/refunds.yamlwhen: refund.issue  amount: > 500then: require 2 reviewerswhy: Over the £500 limit

Why it matters

What policy routing changes

  • Safe actions go straight through. Risky ones reach a person.
  • Your policy picks one person, two people, or a refusal.
  • Every route stores the rule that sent it.
  • Every action pings someone, or none do.
  • Who looks at what is settled in chat.
  • Nothing records why a request went where it did.

The resultPeople only see what needs them.

What you get

Policy routing, in practice

  • Four routes

    Auto-approve, one reviewer, four-eyes approval, or reject outright. You choose per action and per risk.

  • Rules as code

    Keep policies in your own repo. A new policy is replayed on past requests before it can go live.

  • Plain reasons

    Every route records why it was picked, so a reviewer sees the rule that sent the request to them.

How it works

Step by step

  1. 1

    Agent proposes

    It sends the action, the data and a confidence score.

  2. 2

    Policy reads it

    Action type, risk and amount are checked against your rules.

  3. 3

    Route chosen

    Alone, one person, two people, or declined.

  4. 4

    Reason saved

    The rule that fired goes in the record.

Questions

About policy routing

Can I test a rule before it goes live?

Yes. A new policy is replayed on your own past requests first, and activation can be blocked until that passes.

What if no rule matches?

Policies end with a default route, so every request still gets an answer.

Know what your agents did.

Start free. Guard your first agent in a few minutes, and keep a record anyone can check.

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